28 Nov 2017

I go into the dentist's office always on guard because people are always talking to me about how I need gum patches, or how I might need a night guard. It feels like you're walking into a salesman's office and people are offering you things that you aren't sure if you do or don't need. But it wasn't like that here! Dr. Ly was very straightforward, telling me what was needed, and what we could monitor. instead of offering gum patches like some people have straight away for my gum recession, she provided me reasons for why it happens, what to look out for, and how to help it from getting worse. It finally felt like I was at a dentist's office versus a car salesman, and it was really nice to have someone explain things to me. I definitely want to keep coming back!

21 Aug 2017

I can't say enough good things about Potrero Hill Dental! Dr. Choi is really wonderful. I am a person who gets anxious about going to the dentist, but Dr. Choi was really patient and explained all elements of the procedure to help me feel as calm as possible. All the rest of their staff is really lovely as well. My husband sees Dr. Ly and only has good things to say about working with her. I love that you can book appointments online and that they send you appointment reminders via text. Their office is clean and new and really beautifully designed, which definitely enhances the experience (particularly for this avoidant patient). Parking is usually pretty easy too. All that to say, if you are looking for a dentist in San Francisco - look no further! Really happy to have found Dr. Choi and Potrero Hill Dental.

20 Jul 2017

I really needed to find a local office in the city and came across this dental office from all the great reviews. The staff is extremely friendly and accommodating. I have never been a big fan of the dentist but they do a throughout job and are always checking in to make sure I am comfortable with the procedure. Definitely recommend.

19 May 2017

I've had bad experiences with dentists in the past, but I think I have now found a dentist I want to go to for a very long time. Dr. Choi was very professional and took the time to clearly explain the issues I needed to have addressed. I felt so reassured afterwards, and feel like my teeth are in good hands. Would highly recommend this practice to anyone looking for a great local dentist.

29 Aug 2016

Don't write very many reviews. But this office is architectural beautiful and functional as well. I'm biased being a visiting dentist. So I can say that the design is great. And if I was in town and had a tooth issue, I can say that I would personally want either one to fix my tooth. They don't know I'm writing this. I'm that impressed.

27 Apr 2016

This place is great. It is the first time I've ever felt so thoroughly educated on my oral hygiene. Their individualized approach to patients is one of their greatest qualities. I've been having some issues with a particular tooth for quite some time, and despite 4 other dental visits with a DIFFERENT clinic in the city, Dr Ly has finally uncovered the problem. Not only did her diligence pay off with the proper diagnosis, she was also an amazing educator on how to move forward. More than willing to answer any question, but careful to not overwhelm me with too many details, Dr Ly did a great job communicating and setting a plan of action for me. I am truly grateful for my first experience at Potrero Hill Dental. These doctors and their amazing staff are true professionals!

14 Apr 2016

Very happy to have a dental practice here in Potrero Hill! I saw Dr. Ly for my 6-month cleaning and it was a wonderful experience. She was super thorough and took the time to examine every tooth considering I have some very old metal fillings that need replacing. Unfortunately I will have to return to get those fillings replaced in a month but I know I'll be in good hands. The facility is bright and modern and the receptionist, Dr. Ly, and Dr. Choi were all friendly and professional. Best yet, they have Saturday appointments and you can schedule them online!

06 Mar 2016

Finding a good dentist is like finding a good mechanic or primary physician - challenging, rare, but ever so worth it when you hit the jackpot. I love love love everything about Petrero Hill Dental. They are thorough, professional, take comprehensive care of your oral and dental health, have all of the state of the art equipment, and most importantly, have a super compassionate and patient-centric approach to everything that they do. Cherry on top: they had a massive TV I could watch Planet Earth on during my last cleaning to keep me distracted. It was so sad last year to hear that their brand new bright and beautiful offices in Petrero burnt down, but the whole team handled it with such grace and courage. I have followed them to their temporary location on Post street and can't wait to see them come back to Petrero Hill this year. Thank you for being the best PHD!!

28 Sep 2015

I took my son (7) to Potrero Hill Dental yesterday and am so happy I did. He had been going to a place in the Mission, where they told me the staining on his front teeth was permanent and a result of a fall when his teeth were coming in. After the visit to Dr. Louie, his teeth are pearly white, with no sign of trauma! She cleaned them thoroughly and talked with him the whole time, answering questions, asking him how he felt, letting him try all the instruments. He actually had a great time at the dentist! When he was getting ready for bed last night he got the floss out right away and brushed carefully. I love my dentist but am going to switch as well. They are currently downtown (through summer 2017) because of a fire in their building on the hill, but it is worth making the schlep even so. I am so happy to have found them!

17 Jul 2015

Dr Choi is GREAT she is super sweet and kind. Now that we've found her she will be our dentist for life! Wishing you all the success in you new business..

25 Jun 2015

During the last four months I got my teeth evaluated; five fillings; referred to an endodontist for root canal re-treatment; referred to a surgeon for tooth extraction; a crown replacement and new dental bridge installation. I selected this office from my United Healthcare insurance website. Dr. Nancy Ly was my primary doctor. Smart, skilled, confident, and very friendly. Clear without haste, she explained detected pathology and possible treatment plans. She commented on each step during the whole treatment. I felt very comfortable during and after the end of her work for fillings, crown replacement and dental bridge installation. Dr. Jane Choi did my evaluation. Also, I contacted her in times of Dr. Ly's absence. She was on the right page with my treatment and helped me with advice and assistance. It was amazing cooperation between two doctor-partners in which I always felt protected. Honest, detailed estimates were given for each simple treatment. It was based on prices of my insurance. After each treatment, Dr. Ly explained to me which of the estimated steps was carried out, and which were not. Office provides financial support for their clients by offering a 10% discount for cash or check payments for non-insured patients and 10% discount for senior citizens without insurance coverage. Three-month payment plan can be provided in addition. I was referred for an intermediate treatment to an Endodontist and an Oral Surgeon. Both of them were chosen from those who have a contract with my insurance and have a high reputation in dental society. Both of them also have good reputations on Yelp. The crown and dental bridge as well were sent to a lab with the highest level of reputation, even if one of them is in Southern California. Office placed at ground level with easy access for people with limited mobility. It was recently remodeled. All its rooms and restroom are very clean, with excellent lighting and air conditioning. Kids corner is nice. Office is equipped with Wi-Fi, modern dental chairs, digital x-ray, dental digital camera and TV monitors. Operation lights are very bright, so bring your screen glasses to protect your eyes. Office hours are flexible: some days from 8 AM to 5 PM, others from 9 AM to 6 PM, and on Saturday until 12 PM. Office building is on the hill. Every time I saw a lot of parking spots around. I used public transportation. Connection is good. Bus 19 (Bart-Civic Center, Caltrain) stop is one block moderately upward and next block down. Bus 9 (Bart-Embarcadero, Mission, San Bruno) stop at Potrero street, then three blocks up with viaduct over the highway. Bus 22 (Marina Blvd., Fillmore) stop is four blocks down. In addition, Bus 10 (Caltrain) has a stop nearby, but I did not use it at all. So far, so very good. Recently, my wife scheduled her first appointment to the office for a dental cleaning online at potrerohilldental.com

19 May 2015

Dr. Ly and her team consistently provide a level of dental care that is simply unrivaled in San Francisco. Clean, modern dental office conveniently located at the base of Potrero Hill with attentive and caring staff. Thank you!

10 Jan 2015

I was really impressed with my first visit to Potrero Dental. Very high level of professionalism from the very start, they have an excellent website which has lots of useful information and a clever booking feature which reflects how busy they are. I sent an e-mail and they responded immediately with a phone call. Every moment in the dentist office reflects strong consideration of care and comfort, it was very easy to feel relaxed in the company of everybody there. During my inspection, the dentist was very thorough in explaining the condition of a problem I had and the steps we would take to fix it. I was really impressed by the sophisticated technology that they used, tiny cameras and a mounted TV helped explain every little detail, it was all very seamless and really helped me feel comfortable. They were able to accommodate me quickly for an emergency treatment the next day which went very well, I was able to watch some Planet Earth on TV while they numbed me up. The entire time I was being worked on everything was explained to me very clearly. After the treatment my teeth felt great, they did an amazing job of shaping my tooth and making sure my bite was ok afterwards. Finding a dentist can be complicated, finding one on short notice can be even harder, all of which can make the experience a bit of a nervous one. This was a great turn around for me, I'm really happy to have found a great dentist. Great team!

16 Nov 2014

Fantastic dental office! Both dentists are thorough, gentle, friendly, efficient and strong communicators. I've had visits with both, and the transition between them is seamless. I always find it a pleasure to interact with their entire staff -- they are all pros at their jobs and really care about their patients. This office uses a lot of the latest technology and techniques/info in dentistry. They do a good job at explaining the health of your teeth in layman's terms and consistently monitor things that could turn into bigger issues down the road. They don't try to upsell you on expensive procedures you don't need (like my past dentist did). I'm also glad they're back in their new Potrero Hill space at 1010 (after the fire); it's a super convenient location with easy parking.

24 Aug 2014

I don't often feel compelled to mention businesses on Yelp, but this one is worth it. Went in this morning for a 6 month cleaning and had a fantastic experience. Besides the office being really well designed, everything being brand new, and the location being right in Potrero Hill, Kendra, Erica and Dr Ly were all super nice and very knowledgeable. Very excited that they're in the neighborhood. Ask Dr Ly about the experience of choosing an architect, picking a logo, and actually building the office. It's a fun story with a great result : )

22 Jul 2014

I left impressed. Dentists/hygienists were super nice, fast, efficient. They were able to schedule my toddlers at the same time and were great with them, as well. Had cartoons on the screen, played games with them, and had a little kid area in the waiting room. Really a pleasant experience. Seemed very competent. Nice, clean, modern / new office, too.

15 May 2014

Came here as one of the their very first patients. I've been driving by for quite some time waiting for the office to open and it finally has! I've been excited to have a dental office finally open in Potrero hill so I can stop commuting all over for my dental care. The dental office is absolutely beautiful! Super high tech and modern. I just came for an initial check up and cleaning. Dr. Ly took photos of my teeth so we could discuss what she was seeing which made a huge difference in my ability to understand what was going on. Normally it feels so abstract talking about my teeth. She did the cleaning herself and it was one of the most thorough cleanings I've ever had! Plus it didn't hurt :) I can tell there are still a few things they're finishing up with on the office but the Dr. clearly knows what she's doing and I'm excited to make Potrero hill dental my new dental home! A nice bonus was the other doctor Dr. Choi was also there that day and she seemed just as pleasant and friendly as Dr. Ly. Excited to have two awesome dentists in the neighborhood. Woo hoo!

21 Feb 2014

I was looking for a dentist that fit my new dental insurance. When I saw the reviews on Yelp and the convenient city location, I thought I'd give this place a try! I called the office to ask a bunch of questions regarding switching dentists -- the team not only answered all of my questions patiently on the call, they followed up with an in-depth email answering and being fully transparent with every ask that I had. After a long email chain, I went in for my appointment. The office was clean, modern, and friendly. The receptionist welcomed me by name and had everything ready for me. Before I started the appointment, they asked if I was comfortable with insurance/payment/what we were doing that day (wanting to make sure that there were no surprises). The appointment itself was a breeze! I generally get very nervous anytime I have to get a numbing shot, but the dentist talked me through all of it and finished quickly without me feeling anything. After the appointment, the dentist showed me before and after pictures and explained everything in detail, including why she used the particular tools she did. I've sometimes left dentist appointments unsure about what was done or if it was necessary. At this office, I felt like I had all of the information in the most transparent way. Never thought that the dentist would be so pleasant! I'm so glad I visited here.

14 Sep 2013

Life is hard; as an adult I gotta make so many decisions: what should I focus on at work? What should I get my wife for our anniversary gift? How do I want my In-n-Out burger? Should I put on pants this morning or just stay in my boxers? Thank goodness I don't have to worry anymore about finding a dentist. I love Potrero Hill Dental - great location, beautiful space, super friendly people, and best of all - awesome dentists! They made great recommendations on fixing a gap in between my teeth (I thought I'd have to go back to wearing braces as an ADULT (heaven forbid) - but Dr. Choi fixed it up cosmetically right there - and now my wife no longer complains about the gap! So take it from me - a random stranger Yelping his opinions while sitting in his boxers... this place is the best!

13 Aug 2013

I saw Dr. Choi, who was super friendly and knowledgeable. I had a couple of dental issues, so she talked me through what caused the issues, and how I can prevent them in the future. Definitely walked out of there feeling prepared to take on my new oral hygiene routine! On top of the service, it's just so nice to have something in the neighborhood that's easy to get to -- and one that looks so much more modern and spacious than other dental offices I was hoofing to before!

26 Jun 2013

I don't often feel compelled to review businesses online, but this one is worth it. Went in this morning for a 6 month cleaning and had a fantastic experience. Besides the office being really well designed, everything being brand new, and the location being right in Potrero Hill, Kendra, Erica and Dr Ly were all super nice and very knowledgeable. Very excited that they're in the neighborhood. Ask Dr Ly about the experience of choosing an architect, picking a logo, and actually building the office. It's a fun story with a great result : ) Helpful?

12 Jun 2013

I can't say enough good feedback about the excellent staff here! I'd been waiting for a while for them to open up and now that they have, I couldn't be happier! First off, their office is filled with a lot of the latest high-tech gadgetry and equipment and has a great clean and sterile feel, but definitely doesn't look boring. The TVs mounted on the wall provide a welcome distraction as they work on you. During my cleaning, both the assistant (Kendra) and Dr. Ly clearly explained what they were doing and anything that they noticed. The transparency is quite refreshing as I get to learn about what exactly is going on with my teeth and gums. Unfortunately, I needed a couple fillings and had to come back for a follow-up. Erica, the receptionist, was very helpful in obtaining my insurance information and clearly outlining the breakdown of costs. Both Kendra and Dr. Choi operated on me during the follow-up and again, told me exactly what they were doing and what my teeth looked like before and after. The fillings feel great and there was no pain or discomfort whatsoever! PHD is a welcome addition to the neighborhood and I'm excited to see them flourish for many years to come!

14 May 2013

Best Dentist I've ever had. Dr. Ly and staff are so kind and thorough. I've gotten a cleaning and fillings and each time they remind me of my appointment, are super responsive on email, and make sure I understand all charges. As far as the service goes, the cleaning and fillings were extensive and they walked through every portion of the treatment so I felt comfortable and knew what was going on. They were patient when I needed to be numbed multiple times as well! So glad I found this facility.

30 Nov -0001

I have seen both doctors and could not be happier. They are extremely knowledgeable and took the time to explain each procedure. I live in the south bay and drive to the city to see them because they are so much better than any dentist I have encountered. I have had several cleanings, three fillings and have been so impressed that I am now seeing Dr. Choi for invisalign. I am super happy with the results so far. I plan to have my children start seeing Dr. Choi as well. Highly recommend Potrero Hill Dental.